Last updated: May 13, 2025
In these Terms of Service, "Persona" refers to the entity that provides the Persona assistant, and may be referred to as "we," "us," or "our." The tools, platform, and assistant features made available by Persona are collectively referred to as the "Service."
By using the Service, you agree to be bound by these Terms. We are committed to offering a clear and reliable experience, and these Terms outline your rights, responsibilities, and the conditions under which you may access and use the Service. Please read them carefully, as they form a legally binding agreement between you and us.
ARBITRATION NOTICE. PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN AN ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. THE ARBITRATION AGREEMENT REQUIRES (WITH LIMITED EXCEPTION) THAT DISPUTES BETWEEN US BE RESOLVED IN BINDING, INDIVIDUAL ARBITRATION AND NOT IN COURT. IN ARBITRATION, THERE IS NO JUDGE OR JURY, AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
To use the Service, you must be at least 13 years old or the minimum age required in your jurisdiction. By accessing or using the Service, you represent and warrant that you meet the eligibility requirements and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or suspected breach of security related to your account.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business use. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
We reserve the right to suspend, limit, or terminate your access to the Service at any time, with or without notice, and for any reason or no reason at all. This includes, but is not limited to, situations where we believe that your conduct violates these Terms, poses a risk to the security or integrity of the Service, interferes with the experience of other users, is inconsistent with our values or business interests, or is otherwise harmful to us, our users, or third parties. Our decision to refuse service is final and may be made in our sole discretion.
You agree not to misuse the Service or help anyone else do so. You must not:
All content and materials included in or made available through the Service, such as text, graphics, logos, icons, images, and software, are the property of Persona or its licensors and are protected by intellectual property laws. You may not use any of our trademarks or trade dress without our prior written permission.
Any feedback, suggestions, or ideas you provide to us may be used without any obligation to compensate you, and you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, and modify that feedback for any purpose.
The Service may integrate with or contain links to third-party websites, applications, or services that we do not own or control. We are not responsible for the content, policies, or practices of any third parties. Your interactions with such third-party services are solely between you and the third party, and you should review their terms and privacy policies.
The Service may allow you to integrate with third-party platforms such as Google, Microsoft, Zoom, Slack, and others. These integrations may enable you to import or sync calendar events, emails, contacts, and other data. By enabling such integrations, you authorize Persona to access, store, and use this data solely for the purpose of providing and improving the Service, consistent with your settings and permissions.
You are solely responsible for reviewing the terms and privacy policies of any third-party services before authorizing integrations. Persona is not liable for any data loss, unauthorized access, or other issues resulting from your use of third-party integrations. You may disconnect integrations at any time, though doing so may limit certain functionalities of the Service.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DATA WILL NOT BE LOST.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTly, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR USE OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION; (C) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE.
You agree to indemnify and hold harmless Persona, its parent companies, subsidiaries, affiliates, successors, assigns, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with (i) your access to or use of the Service; (ii) your violation of these Terms; or (iii) your violation of any third-party rights, including intellectual property rights or privacy rights.
We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Service or by other means, and the updated Terms will become effective as stated in the notice. Your continued use of the Service after the changes take effect constitutes your acceptance of the new Terms.
By submitting, posting, or otherwise making available any content to the Service, including but not limited to text, data, images, or other materials ("Your Content"), you grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, store, reproduce, modify, create derivative works from, distribute, publicly display, and otherwise utilize Your Content in connection with operating, promoting, and improving the Service. You represent and warrant that you have all rights necessary to grant this license and that Your Content does not violate any third-party rights or applicable law.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. This Arbitration Agreement applies to all disputes, claims, or controversies between you and Persona (and its affiliates, employees, contractors, officers, directors, agents, or successors) that arise out of or relate in any way to these Terms, your use of the Service, or any communications with us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when the dispute arises. This includes any claims that arose before these Terms, and claims that may arise after termination of your use of the Service.
You and Persona agree to resolve any disputes through final and binding arbitration, and you waive the right to a jury trial or to participate in class actions, class arbitrations, or other representative proceedings. Arbitration will be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA) or another arbitration provider agreed upon by both parties. The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement.
Arbitration proceedings will be held in a location mutually agreed upon or virtually, unless physically attending is required by law. The arbitrator shall be empowered to grant whatever relief would be available in court under law or in equity. The arbitrator’s decision will be binding and final, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
You may opt out of this Arbitration Agreement within thirty (30) days of first accepting these Terms by sending a written notice with your full name and email address to legal@usepersona.app stating your intent to opt out. If you do not opt out within this period, you will be bound by this Arbitration Agreement.
This Arbitration Agreement does not apply to any claim for injunctive or equitable relief, including a claim for misuse of intellectual property rights. Either party may bring claims in small claims court if the claim qualifies. If any portion of this Arbitration Agreement is found unenforceable, the remainder will still apply.
You may terminate your account with Persona at any time by using the appropriate account settings or contacting our support team. Upon termination, your access to the Service will be immediately revoked, and your data may be deleted or anonymized in accordance with our data retention policy. Please note that termination does not absolve you of any outstanding obligations incurred prior to the termination date, including but not limited to fees, indemnities, or liabilities under these Terms.
If you terminate your account, you acknowledge that you may lose access to any data or content stored within the Service, and that we are under no obligation to maintain a backup or provide such data to you after termination. We recommend that you export any necessary data before closing your account. Certain provisions of these Terms will continue to apply even after termination, including but not limited to intellectual property, limitations of liability, indemnification, and the arbitration agreement.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. You agree that any dispute not subject to arbitration, as outlined in the Arbitration Agreement, shall be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to the jurisdiction and venue of such courts.
You further agree that any claim or cause of action arising out of or related to the use of the Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. This limitation shall not apply to claims for injunctive or equitable relief regarding intellectual property rights, confidentiality, or access to the Service in violation of these Terms.
You represent and warrant that you are not located in a country that is subject to U.S. government embargo, nor are you on any U.S. government list of prohibited or restricted parties. You agree not to use, export, re-export, or transfer, directly or indirectly, any part of the Service to any country or individual that is subject to such restrictions. You also agree not to use the Service for any purpose prohibited by U.S. law, including but not limited to the development, design, manufacture, or production of missiles, nuclear, chemical, or biological weapons.
You acknowledge and agree that it is your responsibility to comply with all applicable laws and regulations regarding the import, export, or re-export of the Service or any part thereof. We reserve the right to limit the availability of the Service in any country or jurisdiction at any time, in our sole discretion.
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the extent permitted by law to best accomplish the original objectives of the provision.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Persona. No waiver of any breach of any provision of these Terms shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof.
These Terms constitute the entire agreement between you and Persona concerning the Service, and supersede all prior or contemporaneous communications, whether oral or written, between you and us with respect to the Service. No oral or written statement or information given by us or any of our representatives shall create any warranty or condition not expressly stated in these Terms.
You acknowledge that you have not relied upon any representation, warranty, or agreement of Persona except for those expressly set forth in these Terms. If you are using the Service on behalf of an organization, these Terms constitute the entire agreement between Persona and that organization, unless a separate signed agreement exists.
You may not assign or transfer these Terms or any rights or obligations under these Terms without our prior written consent. Any attempted assignment or delegation in violation of this section will be null and void.
Persona may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and